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Warranty

 WARRANTY  POLICY

What is covered under warranty?

  • 1 Year Warranty on all Workmanship & Materials
  • 90 Days for Accessories
  • Policy is valid from date of Must provide proof of purchase with your submitted claim.

 

What is NOT covered under warranty?

  • International Orders
  • Any damaged item outside of the warranty time frame
  • Wear & tear from normal use
  • Accidental damage from exposure to sunlight, harsh detergents, and chemicals, or improper handling
  • Damage from misuse
  • Repairs or alterations to the wetsuit done or attempted by anyone outside of a Buell Surf authorized repair facility
  • Use in commercial, rental, teaching or instructional programs or activities
  • Products classified as seconds, samples, promotional, or used
  • Wetsuits clearly worn out or beyond the product’s life expectancy
  • Certain items such as discounted products purchased on buellsurf.com or from an authorized Buell Dealer
  • Warranty requests without original proof of purchase

 

What to do next?

  • If you are unsure of whether your suit is covered under our warranty policy, please contact warranty@buellsurf.com. Provide a detailed description of the defect and attach photos to help us determine the best way to proceed.
  • Fill out the Buell Wetsuit Repair Please write as clearly as possible, providing as much information as you can, and give us a detailed description of the defective suit.
  • Please make sure your wetsuit is clean and dry. We can’t repair sandy wetsuits- they will damage our machines.
  • Place your Proof of Purchase and the completed Buell Wetsuit Repair Form in the box with your
  • Ship it back!

 

SHIP YOUR WETSUIT TO:

Buell Surf

Attention: Warranty Department

912 41st Ave., Santa Cruz, CA 95062

 

*Our Warranty Department has 20+ years of experience. It is at the sole discretion of our warranty department to determine whether your wetsuit is covered under warranty. If covered, we will repair it off site at a 3rd party repair facility or replace your item and ship it back to you. If your suit is not covered, we will notify you and offer to ship it back to you as is..

*For other questions or to check your warranty status, please contact warranty@buellsurf.com.


     

    Warranty Form


    SHIP YOUR WETSUIT And Printed Form To:

    Buell Surf

    Attn: Warranty Department

    912 41st Ave. Santa Cruz, CA 95062

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