Where's my stuff?
Our team works as diligently as possible to ship orders. Please expect delays during peak shopping seasons.
Once your order has shipped, you will receive a confirmation and tracking number. We promise!
Please allow up to 24 hours for your tracking information to update. Additional shipping information can be found here.
Orders are processed and shipped Monday - Friday between the hours of 7:30 am - 3:00 pm (PST). Orders placed on Saturday and Sunday will be processed the following Monday, excluding some holidays.
How do I return an item I bought?
Contact us at webinfo@buellsurf.com to obtain a prepaid return label for ease of shipping.
Pack your merchandise in the original packaging or with other suitable packaging materials.
Include your order number and the reason for return on the page provided with your order.
Ship it back!
Once your return has been received please allow 7 - 10 business days to process your request and receive a refund. You will receive a refund to the original method of payment or store credit (if applicable).
Find all the info you need about returning an item here.
Do you offer exchanges?
We do not have the ability to process exchanges for online purchases. If you bought something that you would like to return, please follow our return process found here.
Can I change or cancel my order?
We cannot change or cancel orders. Once an order is submitted and paid for- we're already in motion and we cannot stop the order. We offer returns on all items except those purchased as "Final Sale". See our return policy here.
My item is out of stock. When will it be available?
If the item that you are interested in is no longer in stock then you can choose to be notified once it becomes available.
Please note that we do not guarantee items. Some styles are limited to a specific season or are a limited run and may not be available again. For other items, you will be notified once we receive new inventory.
I have warranty issue with my wetsuit. What do I do?
Got a split seam or an issue with a zipper? Check out our Warranty Policy page
here.
Still have a question?
Hit us up with any questions you have and we will do our best to get back to you before the end of the following business day.
