25% off Sitewide. Use code SPRINGFLING at checkout.

FAQs

Where's my stuff?

    Orders are processed and shipped Monday - Friday between the hours of 7:30 am - 3:00 pm (PST).  Orders placed on Saturday and Sunday will be processed the following Monday, excluding some holidays.

    Once your order has shipped, you will receive a confirmation and tracking number.  Please allow up to 24 hours for your tracking information to update. Additional shipping information can be found here.

     

    How do I return an item I bought?

    Bought the wrong size online? Not what you thought it was? Find all the info you need about returning an item here.

     

    How does a return work for a BOGO deal?

    Great question!  Check out our page here for the policy and examples to learn about the refund policy for items purchased as a part of the BOGO Free or BOGO 50% off promotion.

     

    Can I exchange an item I bought?

    We do not process exchanges at this time.  If you bought something that you would like to return, please follow our return process found here.

     

    How do I change or cancel my order?

    Once an order is submitted it cannot be changed.  Please get in touch with our customer service team for assistance. 

     

    My item is out of stock.  When will it be available?

    If the item that you are interested in is no longer in stock then you can choose to be notified once it becomes available. 

    Please note that we do not guarantee items.  Some styles are limited to a specific season and may not be available again.  For other items, you will be notified once we receive new inventory. 

     

    I have an issue with my wetsuit.  What do I do?

    Got a split seam or an issue with a zipper? Check out our Warranty Policy page here.

     

    Do you have a retail store location?

    Yes!  Come down to see us in Santa Cruz at the surf shop. We're here 7-days a week.
    912 41st Ave.
    Santa Cruz, CA
    95062, USA
    (*Kindly note that our retail store does not handle any website orders or inquiries.  Please contact our customer service here for assistance.)

     

    Where can I buy a Buell Wetsuit?

    We're stoked you asked!  Use our Store Locator to see if one of our many amazing dealers is near you.

     

    Still have a question?

    Hit us up with any questions you have and we will do our best to get back to you before the end of the following business day.  Contact Us

    Send us an email

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