How To Return a Product You Ordered?
If you are not 100% satisfied with your purchase, simply return the product with your receipt or order confirmation to the following address:
Buell Wetsuits & Surf
Attn: e-Store Returns
25 Hangar Way
Watsonville, CA, 95076
Buell Surf gladly accepts returns within 30 days of the original purchase date. Your merchandise must be in its original unused, unworn condition, with tags still attached.
Steps to Return Your Purchase:
- Pack your merchandise in the original packaging or with suitable packaging materials.
- Include your order number, the reason for return, name, address, and contact information.
- Ship it back to the address above using the carrier of your choice.
Once your return has been received and inspected by our warehouse team, your request will be processed. Please allow 7 – 10 business days to process your request and receive a refund. You will receive a refund to the original method of payment or store credit (if applicable).
Shipping charges are non-refundable. Non-Refundable Items also include Gift Cards and Promotional Items.
The customer is responsible for paying shipping charges for returned items. For your protection, we advise that you use a traceable shipping method to send us your return.
Web orders may not be returned to our surf shop.
If you need assistance or have questions about your return, please email us at: email@example.com.